Contact Us

This Contact Us page provides detailed guidance on how to reach us, what information to include in your message, and what you can expect when contacting Lammle’s.

1. Company & Brand Information

Brand Name: Lammle’s
Company Name: HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED

Company Registration Number:
3024102

Registered Business Address:
ROOM 902, 9/F, THE BROADWAY
54–62 LOCKHART ROAD
WAN CHAI, HONG KONG, 999077

Contact Email:
wayne@dramapapa.com

All customer communications and support operations for Lammle’s are conducted on behalf of the Company.

2. Primary Contact Method

2.1 Email Support

Email is the primary and most effective way to contact our customer support team.

Email: wayne@dramapapa.com

Using email allows us to:

  • Review inquiries carefully

  • Maintain accurate communication records

  • Provide detailed and documented responses

We recommend using email for all order-related and policy-related questions.

3. When to Contact Us

Customers typically contact Lammle’s for the following reasons:

  • Questions about product details or materials

  • Order confirmation or status inquiries

  • Shipping timelines and delivery concerns

  • Return and refund requests

  • Payment or billing questions

  • Website or checkout issues

  • General brand or business inquiries

No matter the reason, we encourage customers to reach out directly rather than seeking external escalation.

4. Information to Include in Your Message

Providing complete and accurate information helps us assist you more efficiently.

4.1 Required Information

When contacting us, please include:

  • Full name

  • Email address used at checkout

  • Order number (if applicable)

4.2 Additional Helpful Details

Depending on the nature of your inquiry, you may also include:

  • Photos of the product or packaging

  • Screenshots of error messages

  • Tracking numbers

  • A clear description of the issue

Incomplete information may result in longer response times.

5. Customer Support Hours & Response Time

5.1 Support Hours

Our customer support team operates during standard business hours:

  • Monday to Friday

  • Excluding public holidays

5.2 Response Time

We aim to respond to most inquiries within 24–48 business hours.

During peak seasons, promotional events, or holidays, response times may be slightly extended. We appreciate your patience during these periods.

6. Order-Related Assistance

6.1 Order Status & Tracking

If you are contacting us about an order status:

  • Please include your order number

  • Confirm the shipping address provided at checkout

We will assist by reviewing available tracking information and coordinating with logistics partners when necessary.

6.2 Address Changes

Address changes may be possible before an order is shipped. Please contact us as soon as possible if you need to update your shipping information.

Once an order has been shipped, address changes may not be possible.

7. Shipping & Delivery Support

Shipping timelines can vary depending on destination, customs clearance, and carrier performance.

If your order appears delayed beyond the estimated timeframe:

  • Contact us with your order number

  • Allow sufficient time for international tracking updates

We will assist where possible, but please note that certain delays are outside our direct control.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Provide clear photos of the item and packaging

  • Include a brief description of the issue

This information allows us to review the situation and determine a fair resolution.

9. Returns & Refund Support

For return or refund requests, customers are encouraged to review our Return & Refund Policy prior to contacting us.

If additional assistance is needed, our support team will:

  • Confirm eligibility

  • Provide return authorization instructions

  • Explain next steps clearly

Returns sent without authorization may not be processed.

10. Payment & Billing Inquiries

If you have questions regarding payments, billing, or refunds:

  • Include your order number

  • Do not share full payment card numbers

Our team can assist with:

  • Payment confirmation

  • Refund status

  • Billing discrepancies

11. Feedback, Suggestions & Brand Inquiries

We welcome customer feedback and constructive suggestions. Your input helps us improve our products, services, and overall experience.

For brand partnerships, collaborations, or business inquiries, please clearly state the purpose of your message.

12. Responsible Use of Support Channels

To ensure fair service for all customers, we reserve the right to limit support access in cases involving:

  • Repeated abusive behavior

  • Fraudulent claims

  • Excessive misuse of support resources

This policy helps maintain a respectful and efficient support environment.

13. Privacy & Data Handling

Any personal information shared with us through customer support communications is handled in accordance with our Privacy Policy.

We use such information solely to address your inquiry and do not share it with third parties for marketing purposes.

14. Communication Expectations

We aim to:

  • Provide clear, professional responses

  • Avoid automated or generic replies where possible

  • Communicate respectfully and transparently

We appreciate customers approaching support interactions with patience and courtesy.

15. Escalation & Resolution

If an issue requires additional review:

  • It may be escalated internally

  • Additional information may be requested

  • Resolution timelines may vary depending on complexity

Our goal is always to reach a reasonable and fair outcome.

16. Legal & Compliance Inquiries

For legal or compliance-related matters, please contact us via email and clearly indicate the nature of your inquiry.

17. Final Statement

At Lammle’s, communication is built on respect, transparency, and accountability. We value every customer interaction and strive to provide support that reflects the integrity of our brand.

Thank you for choosing Lammle’s.